Better Home Health Care in its commitment to excellence and dedication to the patient and the community encourages the patient/family to lodge any concerns regarding patient care or safety concerns with the Service Coordinator. The procedure is to call your Service Coordinator at (516) 763-3260 or (718) 263-3999.
If the patient/family is not satisfied with the response of the Agency, the patient/family should immediately speak with the Director of Clinical Services. If the patient/family is still not satisfied with the response by the Agency, the patient/family should speak to the President of the Agency.
There is a comprehensive grievance and appeals process available from the Agency. After a complaint or a patient safety concern has been filed and a resolution has been reached, the complainant has the right to appeal the results of an initial complaint investigation.
If the patient/family is still not satisfied with the response by the Agency, the patient/family has the right to call the State of New York Department of Health at (212) 417-5888, the Joint Commission at (630) 792-5000, or via website at http://www.jointcommission.org or any outside representative of the patient's choice without fear of reprisal.