FAQs

Frequently Asked Questions

How long has Better Home Health Care been serving the community?

Over 32 years ago Patricia Huber, RN, and mom to four children at the time, decided to open the agency due to the lack of quality care she had experienced with an agency caring for her elderly parents.

Is the agency licensed and bonded and insured?

Yes

Is the agency accredited by Joint Commission?

Yes, since 1990 (30 years ago). The accreditation means our agency is committed to providing safe, high quality care with a focus on providing continuous improvement to patient care.

What does a home health aide do?

A home health aide (HHA) is there to help keep patients safe and comfortable in their home. They assist patients with their activities of daily living, i.e., bathing, toileting, dressing, transferring, ambulating, eating, meal preparation, light housekeeping and laundry.

What is the process to getting a home health aide?

It starts with an intake. A member of our intake team will speak with you about the patient’s care needs, collect all pertinent information and discuss the frequency of care you’d like. A coordinator and a nurse are assigned to your case. The day the case “opens” the aide and one of our nurses will arrive at your home. The nurses’ visit is meant to access the patient’s care needs to create a plan of care for the aide to follow.

How does the home care provider select and train its employees?

Aides are pre-screened to determine their general healthcare knowledge. Upon review of their application (verified background check, medical clearance, etc.), and meeting with our HR team, they can be scheduled into our training classes, instructed by one of our nurse educators.

Does the home care provider assign supervisors to oversee the quality of care patients receive in their homes?

Yes, routine nurse supervisory visits are scheduled

What safeguards are in place to make sure information about the patient is kept confidential?

BHHC complies with all HIPPA regulations.

Does my health insurance cover home care services?

We participate with most long-term health plans and a number of Managed Care plans. Our account representatives are available to look into and verify any benefits.

How quickly can the company begin service?

Depending on location and availability, our goal is to start cases safely within 24-48 hours.

Does the company provide educational support and training for its aides?

Yes. We have a Department of Health approved classroom on site, at our Rockville Centre office where training and on-going education takes place.

Does Medicare cover home care services?

Medicare can cover a portion of homecare services, upon a patients’ discharge from the hospital when a skilled service(s) is required at home, i.e., physical and/or occupational therapy, wound care, medication management, etc.

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